Nona Adventure Park

LET’s GO

It all begins with an idea. Values and a vision that we can all stand behind. We are Nona Adventure Park. Let’s create amazing memories for the families that visit us today.

Policies & Procedures

Here are all the rules and procedures.

Table of contents page for Nonna Adventure Park Policies and Procedures, listing sections on business description, mission statement, core values, and detailed policies including conduct, safety, harassment, workplace violence, weapons, drug-free workplace, employment policies, leave, holidays, overtime, hours, absence, holidays, rules, dress code, discipline, inspections, phone use, meals, food handling, vacation, rules, dress code, discipline, inspections, phone use, meals, food handling, vacations, rules, misconduct policies, management bonuses, hiring, customer experience, theft, treatment, bullying, and bonuses.
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Latest Updates.

September 5

from Real Bergevin

I spent the day on Saturday observing the aqua park operation.  Some of the things I observed concerned me, so I called Pat Panakos and he graciously came right over.  We agreed that there were a number of safety concerns.  We addressed the immediate concerns by increasing the number of lifeguards and placing them on strategic spots that we felt had the highest exposure to risk.  We then set out to make some more permanent fixes:

 

  • The next morning, we met with Garth, Travis, Clay and Pat before the start of business to reconfigure the park.  Parts that had fallen into disrepair were removed and put on the beach.  We will be sending these to Pat for repair next week.  I know the park doesn’t look great right now, but Pat confirmed that it meets Union standards.

  • I spoke with the lifeguards and Jacob on Sunday.  We are never to have less than 2 lifeguards on duty.  We’ve discussed this many times, but it continues to happen.  I had to talk to them several times that day about maintaining at least 2 on at all times.  I’ve since spoken with Jacob, he agrees and understands.  I am now scheduling 3 lifeguards at a time.

  • I informally set the attached procedures in place.  I’d like everyone to review and comment.  I’m sending to Pat as well and I plan to review with Jacob.

 

As you know, I’ve been sceptical about the “everything pass”.  My concern has been capacity management.  I now see that from a sales perspective, it works, but it does create a capacity issue.  During the peak session on Saturday neither me nor the lifeguards could tell you how many people were on the aqua park, but it was a lot.  It did not feel safe. The attached staging procedure will give us the benefit of selling the “everything passes” with an easy way to control capacity.  It’s going to create some customer blowback, especially early, but I think we can manage that.